Topics like delay and insincerity in the execution of orders were hot topics of discussion by partners at The DQ Week IT Panchayat held in Jammu on March 25. The event which was held in association with Jammu Computer Dealers Association (JCDA) saw participation from distributors including, Ingram Micro, Redington, Savex Computers, Rashi Peripherals and Neoteric Informatique besides over 110 dealers in the region.

Raising the issue of delay in product deliveries, IP Singh of Aman Technologies mentioned, “We lose out on a lot of business owing to shortage and delay in delivery of products. There is lack of sincerity on the distributor's part and partners are not getting proper follow ups.”

Sanjay Langer of AGM Sales elaborated, “This is the last week of the financial year and the deliveries have to reach the customers on time. We have already exceeded the deadlines in several instances. There is a major delay in the delivery of TFTs and display devices.”

Vikram Singh of Ingram Micro added, “With the DGS&D rate contracts coming in late, the orders have been released accordingly.”

Jyotin Sharma of Digitech Systems on the other hand raised another issue of distributors spoiling the businesses of partners by not keeping their commitments. “About a year ago, I had placed an order for servers and my material is yet to reach the customer. When I contacted the concerned distributor for the same, I was told that the order has been executed from the Chandigarh office and hence not much could be done about it.” Reacting to the same, the distributors mentioned that they will ensure smoother operations.

On the panel: Narrendra Joshi of Redington; Vikram Singh of Ingram Micro; Mohinder Prakash of Savex Computers; Ankur Gupta of Rashi Peripherals; Rajiv Singh of eSys

Additionally, dealers also raised the issue of offering the deliveries free of cost and hence removing the freight charges that they end up paying once they receive the products.

A dealer pointed out, “We should be provided the material free of cost since we pay Rs 3,000-4,000 freight charges on a monthly basis, like eSys does.”

On the other hand, Arvind Kaul, President, JCDA and proprietor of Microcomp Systems opined that there has to be a proper system that needs to be put in by the distributors to ensure better and enhanced trade in the region. This aside we also need 100 percent guarantee for deliveries.

Mohinder Prakash of Savex Computers mentioned that since its entry into the Jammu market in October, the distributor has received a positive feedback from the market.

The event sponsored by Gigabyte was moderated by Asim Raina, Consulting Editor, The DQ Week. The distributors also gave an overview of the market conditions during the event.

Pooja Sharma
poojas@cybermedia.co.in

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