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By implementing document management solutions, Bhatnagar of Xerox feels that
solution providers can help their clients reduce costs and create value by
making smarter connections between their people, processes and technology
Document management solution (DMS) is designed to make the process of finding
and sharing information an easy and convenient method. This would increase the
efficiency of an organization by saving on time. The solution is designed to
organize content in a logical way and makes it easy to standardize content
creation and presentation across an enterprise.
Besides, it promotes knowledge management and mining of the stored
information. It harnesses valuable features of documents like organizing content
in a logical way and makes it easy to standardize content creation and
presentation across an enterprise.
Vendors seem to be optimistic about DMS, but partners are not too keen to
implement it. One region for this is that partners want immediate results, which
is not the case with DMS. Like in any service, one has to have patience. Thus,
DMS is not very popular among channel partners. So in spite of vendors being
gung ho about DMS, the concept has not taken off well in India.
Partners need to be educated about the whole DMS process, and then only will
they appreciate it. With each penny spent, they are going to reap humongous
results.
Beyond boundaries
The current market size is very difficult to estimate. This is because it
depends on what you classify as DMS. It is a vast term and every vendor has
their own solution for different customers, depending on their requirements.
Xerox defines document management solution as the activity to manage the
documents in any form and its movement within an organization. We have close to
about 70 plus customers in the country, including sectors like BFSI,
manufacturing, pharmaceutical, telecom and to some extent education.
There is significant growth in every possible economy of any industry. The
growth in the credit card sector is exponential. Health industry is getting
regularized. Retail is booming. Also, from the current 170 million-consumer
base, telecom industry is expected to touch 500 million base by 2010, which is a
phenomenal growth. With this trend, the application driven document generation
and outsourcing trend is bound to grow. While it is difficult to put a figure to
it, the trend so far-which is not showing any sign of slowing down-is in excess
of 35 percent CAGR growth. This will continue to grow at the same rate going
forward.
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Princy
Bhatnagar
Director-Office Group, Xerox |
The DMS advantage
DMS can provide end-to-end management of all the document processes-create,
manage, distribute and store giving a holistic view of a normally fragmented
process: from commercial print, reprographics, print on demand, transaction
printing, forms and office printing, right through to warehousing and
distribution.
It brings new levels of efficiency to the organization, managing the
documents across the enterprise and throughout their lifecycle, switching
between digital and paper as needed and effortlessly moving them between
departments through networks and the Internet. Customers can choose from a range
of services across the document lifecycle, and each offers significant added
value in its own right. It helps clients reduce costs and create value by making
smarter connections between their people, processes and technology. The group
works with clients to streamline and simplify everyday processes like customer
communication, billing, training and records management.
Bigger pie for SPs
Vendors believe that to provide the document management solution, the
solution provider (SP) needs a strong infrastructure, dedicated software
provider and a full-fledged service team that is dedicated to providing services
round the clock.
SPs can play a big role in increasing the penetration of this concept by
providing solutions to customers who are remotely located. Since it is not
feasible for the vendors to set-up their office in scattered locations, the
solution can be provided through SPs. For this, the response time of the service
has to be prompt.
SPs can help the customers in choosing the right kind of print technology and
bringing down the cost that could result in saving by increasing the utilization
of company's resources and thereby allowing better asset management. The
assessment of the documents helps the organization to concentrate more on the
core business values by providing a professional method to identify and analyze
office requirements with factual data. They can help customers in providing an
efficient work process that result in single point of contact for all output
management issues.
MANISHA K
manishak@cybermedia.co.in Page(s) 1
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