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The Other Face Of Channels
 
From vada pav stalls to FM radio station, you can find them all here, as channel partners reveal their non-IT businesses flourishing side-by-side.
 

 
Friday, June 30, 2006

 

Has the IT channel business become too crowded? Or have the margins in IT market stooped to such a level that survival has become difficult? Or has the IT business simply become less attractive for growth?

While searching for the answers to the above questions, DQ Channels stumbled upon the flourishing non-IT businesses that many well known IT channel partners are running. What surprised us most was the variety of non-IT businesses these partners have dared to venture into despite their traditional expertise in IT. We found businesses ranging from fast food joints to real estate business to TV/radio channels.

So what is making IT channel partners take up strange business options like the oil business, or construction business, in addition to their IT business?

Diversification is the key
Most channel partners are looking at diversification as a key strategy to grow their business. According to partners, despite the willingness, it was becoming difficult to grow within the IT fraternity. 'Diversification' was the keyword for all of them. And the easy way out was to look for something that was more lucrative and easily executable, even if it was not in IT.

“It is true that no one wants to stop at just one. Diversification and expansion are a part of the business world and every successful entrepreneur wants to build a business empire, getting into many related or even new areas,” explained Nitesh Bhandari of Texonic Instruments.

Citing similar views, Milon Chakraborty of Syntech Group said, “We diversify because we need to grow and when one grows in multiple business space, the presence is felt.”

While the IT channel community was apparently running out of ideas to grow their IT business, nobody was ready to exit the business either. A crowded market place and cutthroat competition have become the order of the day, but partners have not lost hope emanating from the IT business. Despite taking up alternative non-IT businesses, these entrepreneurs continue to vouch for IT business as their main operation.

“In business one should always remain in search of new options to grow. Growth is there in IT, but still diversification is always a positive approach of doing business. It also lessens our dependency on a single source of income,” explained Soubhagya Routray of Baftek Infosys, Bhubaneswar.

Playing it safe
To a certain extent it won't be wrong to say that the non-IT foray is actually a play safe option for partners. Already the level of competition and amount of margins, which one earns by doling out IT products and solutions, are major compelling forces behind diversification into non-IT businesses.

According to R Kumar of Universal Microsystems, more and more people are opting for non-IT businesses for the high profitability. Baring a few, most channel partners appeared ready to take up any good proposal attractive enough to grow their business, whether it was IT or non-IT.

However, there are quite a few channel partners who are juggling with an alternative business just to keep up with what was inherited from their family business. There are instance when channel partners have indulged in some other business with a sense of responsibility towards the society, and not with the intention of making profit.

Nitesh Bhandari-Texonic Instruments, Chennai

Texonic Instruments was born in 1960 as an electronic components trading company in Ritchie Street. “My father-Mahavir Bhandari, was an inspiration for all of us. He and his brother-Milap Bhandari, built the business and we are supporting them, driving different strategic business units (SBUs) under Texonic Group,” said Nitesh Bhandari, Director, Texonic Instruments.

Over the years, the company grew to become a leading name in the market and became one of the top three players in Chennai. In 1970, the company diversified its business by setting up a petrol station on one of the arterial roads of the city.

In 1994, Texonic Instruments successfully forayed into IT and started to focus on networking business, providing products and solutions from D-Link. “It was my pet project, and my interest in IT prompted me to start this. Today we are a leading name in the networking business, thanks to D-Link and their unstinted support,” claimed Bhandari.

Naveen Bhandari, brother of Nitesh Bhandari, has concentrated on mobile solutions and their SMS service 6060 is very popular amongst mobile users and service providers. SMS 6060 for campaigns, trailers, song downloads and information on select companies is a popular service. SMS 6060 comes under TechZone business, which was started in the year 2000. TechZone also showcases a wide range of innovative gadgets in the city's premier shopping mall-Spencers' Plaza.

According to Bhandari, both IT and non-IT businesses contribute equally to Texonic Group's total turnover.

 

R Kumar-Universal Microsystems, Chennai

Basically a chartered accoun-tant and lawyer by profession, R Kumar got into IT business in 1992. His strong knack for numbers and quick understanding of the nitty-gritty of business helped Kumar build Universal Microsystems as one of the leading sub-distributors in Chennai.

Known for the cordial relationship that he maintains with customers, suppliers, vendors and fellow resellers, Kumar floated another company called Universal Traders during the same period (1992), wh-ich imported electronic co-mponents. The company imports IGBT components from Mitsubishi and developing kits and programming ICs from Atmal. It supplies components to several leading UPS manufacturers (including Numeric in Chennai). Apart from this business, Kumar and his friend Siva are also managing accounts for few companies in the city. They also provide consultancy on taxation issues.

Though the non-IT business is contributing only a negligent amount to the company's total turnover, Kumar says the profitability is good in these businesses. “We want to expand into many new areas. Hospitality industry is one such area that we have identified. Next year, we plan to have our own multi-cuisine restaurant in the city,” said Kumar.

 

Sujit Narula-Associate Business Computers, New Delhi

Way back in the year 2000, Associate Business Computers diver-sified into manufacturing of call shop solutions (products for STD/PCO booths) such as PCO monitors. These are manufactured under the group company Atlanta Systems.

According to Narula, the reason behind broadening the area of operations was the shrinking margins in the IT business. Manufacturing telecom products is like adding another revenue stream to the group. However, Narula makes it clear that starting a non-IT venture does not in anyway dilute the focus it has on the IT business.

While Narula is not in a position to ascertain which business he will concentrate more on in the years to come, he is currently laying 50:50 impetuses on both the businesses. Currently telecom manufacturing is fetching the group almost 75 percent of the income.

The group has a different set of people managing the two businesses, which is why the group never faced any major issues in running the two different ventures simultaneously.

 

Milon Chakraborty-Syntech Informatics, Kolkata

Syntech has a vision to grow the company with multiple business lines. “With consolidation and sustenance we want to emerge as one of the top companies,” said Milon Chakraborty.

Syntech started to diversify its business in 2005. The company's core business lines are all related to IT. However, the company recently started its media business and is all set to launch an FM radio station in Siliguri, shortly. The company has also ventured into the education sector by starting an engineering college in West Bengal. Few more engineering colleges are on the anvil.

The group has plans to venture into the health/food and beverages sector, electronic manufacturing, consumer electronics, industrial automation and tourism in the years to come. The plan is to expand operations across the length and width of the country and open a few overseas bases by the end of 2007.

Infrastructure development is another business opportunity that Syntech is waiting to explore. “We are hopeful that by 2007 we would be driving a couple of established business lines and by 2010 we have plans to consolidate all our ventures,” said Chak­raborty. According to Chakraborty the investments in varying businesses has been done to reduce over-dependency on a particular business line and to create avenues for investments with larger revenues. However, IT will continue to remain a major business wing in the group. Currently the IT business constitutes nearly 85 percent of the total revenue. “It is too early to predict the growth of other businesses. But if all goes well, we would be aiming at around 45 percent of the total revenue from non-IT sectors by 2010,” added Chakraborty.

 

Sunil Narang-Elcom Trading, New Delhi
Ashok Taneja-Softech Computers, New Delhi

Sunil Narang runs a health care clinic in partnership with Ashok Taneja of Softech Computers. The Apollo Clinic is situated in Janakpuri, New Delhi. While neither of the partners have a medical background they have entered into this field purely for business purposes.

The clinic was stared in 2002 and the basic objective behind instituting it was to diversify into the segment that has seen serious growth in the past couple of years.

The partners agree that IT would continue to remain their first priority, whilst health-care business would be run as the additional revenue-generating stream. According to Narang and Taneja, the non-IT business basically serves the purpose of ensuring enough cushions for the main business.

Both agree that entering the non-IT business was an endeavor to play safe for the future, “since IT business is not as lucrative as it used to be,” said Narang.

Both partners are open to foraying into other industry verticals as well if the right opportunity arises. Narang said, “I have an inclination towards hospitality business and if given a chance I would surely want to initiate my own hotel or restaurant in the near future.” Interestingly, Narang had once run a motel in New Jersey, USA for almost three years but after the 9/11 incident he wound-up the motel's operations.

 

Soubhagya Routray-Baftek Infosys, Bhubaneswar

Baftek recently began dabbling in real estate and construction business. Most of the projects being undertaken are from the government sector. Presently the company is working on a road construction project. Apart from this Routray also runs an NGO that works for various social and human oriented projects in different districts across Orissa. For Baftek, the driving force behind starting off with the non-IT ventures has been a will to diversify and expand its business.

Routray firmly believes that in business one should always remain in search of new options to grow. “Growth is there in IT, but still diversification is always a positive approach of doing business. It also lessens over dependency on a single source of income,” he commented.

Routray also attributes the reason for his choosing a different line of business to dipping margins in IT industry and growing competition. Despite all the diverse ventures, Routray gives his IT venture first priority. In fact there are some expansion plans lined up for Baftek also.

 

DK Mehra-Sona Infotech, Patna

DK Mehra was already in-volved in some non-IT businesses much before the inception of Sona Infotech. Mehra is also a distributor of medical goods, has his own X-ray clinic and a pathological clinic. “It's the need of the society and humanity and I will continue with it. It also gives good returns,” said Mehra.

Mehra started with the medicine distribution business way back in 1980. In 1985 he started the X-ray clinic followed by the pathological clinic in 1990. In 1998 Mehra entered the IT sector by opening Patna's first HCL store. “In those days IT was an emerging industry and I knew it had much potential. Also the challenge and hardship that were there in those days in beginning such a new venture attracted me,” said Mehra.

According to Mehra, IT demands a lot more attention and involvement. “The trade has become very competitive now and as new technologies are flooding the market, the challenge is different. I enjoy this business. I have quite a few expansion plans lined up for my IT business,” he added.

 

Sunil Gupta-Challenger Computers, New Delhi

Sunil Gupta is involved in pro-moting herbal products. He distributes more than 200 varieties of herbal products and also runs a consultation clinic for naturotherapy cures in Kalkaji, New Delhi. He has also secured an MD in alternate medicines from Kolkata. Gupta started dealing in herbal products in the year 2000. Initially he took up selling herbal products and consultation business as a hobby but later when money started pouring in he made it a mainstream business.

However, the IT business running under the banner of Challenger Computer continues to be the main focus for Gupta. “We don't consider our side business as a major revenue generating stream,” he said.

Gupta devotes almost three to four hours daily at his clinic treating patients with a sense of duty and responsibility towards the society.
As far has IT business is concerned, Gupta has left it to the capable hands of his brother Manoj and few others to drive..

To sum it up
Here are other channel partners who have diversified in to varied business areas with the intention of growing their business and making more money.

  • Hitesh Mody of Jaydee Electronics runs a document storage and information management facility in Mumbai.
  • Nitin Shah of Allied Digital started a HR consulting agency keeping in mind his growing organization's HR needs.
  • Ashwin Kukreja of Real Time Computers is responsible for his father's real estate business, although with very little involvement.
  • Vinod Mulchandani of Aarvee Computers runs a TV channel exclusively dedicated for the Sindhi community called Sindhu Darshan.
  • Ketan Gala of Spectrum Computers is part of his family business in the legal consulting field.
  • Pawan Saraf of Rashi Peripherals Pune branch is involved in an automobile parts business.
  • Alok Kedia of Rashi Peripherals is part of a family run oil business.
  • Bharat Bhushan of RR Systems in Delhi runs a garments business.
  • Jatan Baid of Eastern Comnet runs a jute business.
  • A systems integrator (name withheld on request) operating in the outskirts of Mumbai runs a flourishing fast food joint near one of the railways stations.

A DQC Report

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