Resource Center:   Linux       Home/Home Office       Convergence      Enterprise       E-Biz  

Search Archive

• For the most updated version of this V&D100 survey data, go to voicendata.com • Learn about the upcoming CyberMedia events


Home > SOLUTIONS SPACE
 
















Insight Enablers

Tyresoles increases productivity by 15%

Creating Enterprise Services Architeture Road Map

Visible benefits with ERP

In Trading improves business productivity by 40%

Godrej Case Study

CHANNEL SATISFACTION SURVEY 2006: HP Wins, Again!!!
 
The results of the much-awaited Channel Satisfaction Survey are out. HP retained the Channel Champion Gold award for the fifth time in the last six years.
 
Nelson Johny
 
Tuesday, March 21, 2006

 

And Lenovo, after donning the IBM brand image with a takeover of its PC division, got the Channel Champion Silver award.

The DQ Channel Satisfaction Survey 2006 threw up many surprises. Cisco, for one, surprised everyone with three Gold and one Silver award in the main categories. Another surprise came up from APC, which also received the Silver in the main categories and one Gold in the product categories. And the biggest surprise of all was that Samsung, Seagate and Intel, all failed to get any awards this year.

HP received one Gold award in the main category and six Gold awards in the product categories. It may be noted that the criteria for giving the Channel Champion awards has nothing to do with the number of awards received in the product categories. This point will surely make us think why HP got the Channel Champion Gold, which has got only one award in the main categories?

The reason is simple. According to the evaluation of the survey results, one will find that HP has consistently scored above the industry average and has figured in the list of top five vendors for most of the main categories. However, Cisco, despite getting three Gold awards has got very low scores in all other main categories. For the final evaluation, the weightage of each parameter were also considered.

DQC Channels' Choice Award

      Last Year                            Category                               This Year
Gold           Silver                                                            Gold          Silver  

HP              IBM               Channel Champion                      HP             Lenovo 

-                   -              Best Product Quality                  Cisco          HP       

HP              IBM               Best Hardware Products             -              -        

Microsoft     Symantec      Best Software Products              -              -        

HCL            Seagate/HP    Best After-Sales Support           HCL            HP       

Intel            HP                Best Brand Image                      Cisco          HP       

HP              Seagate         Best Marketing Support             HP              Lenovo 

IBM            HCL              Best Commercial Terms             Lenovo        APC    

Intel            IBM              Best Relationship Management  Lenovo        Cisco   

 HP             Samsung       Best Online Support                        Cisco          Lenovo

 

 

 

 

 

 


The same applies to Lenovo receiving the Channel Champion Silver award. Apart from this, Lenovo also received two Gold and two Silver awards in the main categories. Most of the wins for Lenovo seem to have lingered from the IBM's brand image that it was carrying soon after the takeover.

Page(s)   1  2  3  4  5  6  7  8  9  10  11  12  13  14  15  16  


End of the article

Related CIOL links   External links  

 



Read Previous SOLUTIONS SPACE...













Previous Stories

RFID: Is it really useful for Manufacturers?

Setting up a channel business with siblings or distant relatives is not a new phonomenon. DQ Channels spoke to some such entrepreneurs and found that though one family might have spawned two or more channel organizations

It's All In The Family

Message boards

Discuss this and many other IT topics at the
CIOL message board

Google
  Web dqchannels.com

 
DQ Channels Other CyberMedia web sites  
 [ Dataquest ] [ Voice&Data ] [ PCQuest ] [ Living Digital ] [ CIOL ] [ BioSpectrum ] 
 [ The DQweek ] [ CyberMedia India ] [ Cyber Astro ] [ IDC India ] [ BioSpectrum Asia ]
 [ CyberMedia Events ] [ Cybermedia Digital ] [ Global Services ] [ DARE ] [ Technology Review ]
Cyber India Online Ltd.
 

 CyberMedia India Ltd
Copyright © CyberMedia All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.
Usage of this web site is subject to terms and conditions.
Broken links? Problems with site? Send email to webmasterciol@cybermedia.co.in