|
READY RECKONER ON WARRANTY POLICIES |
| |
DAX |
LG |
HP |
ESPSON |
SAMSUNG |
KOBIAN |
INTEL |
D-LINK |
IBM |
Seagate |
DOCUMENTED/
ONLINE
AVAILABILITY |
YES,
INCLUDED
IN PRODUCT MANUAL |
YES |
DOCUMENTED
AT www.hp.com/go/
support |
CARRIED
WITHIN CUSOTMER GUIDE AND DOCUMENTED AT www. epsonservice. co.in |
DOCUMENTED AT
www.samsungindia. com |
HAS WARRANTY RECKONER FOR
RESELLERS AND ASSEMBLERS |
AVAILABLE AT
http://support.
intel.com/ support/ processors/ warranty/ qna.htm
AND http://support. intel.com/ support/ motherboards/
desktop/
warranty.htm |
AVAILABLE AT
www. dlink.co.in |
AVAILABLE AT www.ibm.com/
support |
AVAILABLE AT www. seagate.com/
support/ service/index. htmll |
| WARRANTY
BEGINS FROM |
FROM DATE
OF SALE TO DISTRIBUTOR / RESELLER |
FROM DATE
OF FINAL SALE TO END USER |
FROM DATE
OF DELIVERY / INSTALLATION IF SOLD DIRECTLY TO END CUSTOMER |
FROM DATE
OF FINAL SALE TO END CUSTOMER |
FROM DATE OF FINAL SALE TO
END CUSTOMER |
FROM DATE OF MANUFACTURE (13
MONTHS) OR FROM DATE OF SUPPLY TO RESELLER BY DISTRIBUTOR (12 MONTHS) |
FROM DATE OF PURCHASE FROM
DISTRIBUTOR |
FROM DATE OF SALE OF PRODUCT
FROM D-LINK INDIA + 1 MONTH GRACE |
FROM DATE OF SALE TO
DISTRIBUTORS/RESELLERS |
FROM DATE OF FINAL SALE
TO END USER |
| TAT FOR
WARRANTY ISSUES |
8 HOURS FOR
PRODUCTS <RS 20,000; 7-10 DAYS FOR PRODUCTS> RS 20,000 |
< 24
HOURS |
NO WRITTEN
COMMITMENT |
MAIN CITIES
- 2 WORKING DAYS - 80% OF CALLS CLOSURE (MUMBAI, DELHI, CHENNAI, CALCUTTA,
AHMEDABAD, PUNE, COCHIN, HYDERABAD AND BANGALORE). OTHER CITIES - 5
WORKING DAYS - 80% OF CALLS CLOSURE |
COLOR MONITORS: 2 DAYS;
PRINTER/MFD: 2 DAYS; ODD:
1 DAY; HDD: 3 DAYS |
3 WORKING DAYS FROM DATE OF
RECEIPT FROM DISTRIBUTORS |
DELIVERY ON NEXT BUSINESS DAY
FROM DATE OF CAPTURING AND APPROVING REPLACEMENT REQUEST BY INTEL CUSTOMER
SUPPORT |
2-3 WEEKS EXCLUDING TRANSIT
TIME |
2 BUSINESS DAYS AT ASP
LOCATION |
7 WORKING DAYS FROM
DISTRIBUTOR’S END. ADMITS HAVING DELAYS DUE TO
RE-EXPORT |
| IF TAT
IS NOT MET |
PROVIDES
STANDBY OF EQUIVALENT NATURE |
PROVIDES
STANDBY
IF REPAIRS NOT
DONE WITHIN 72 HOURS |
HAS AN
ESCALATION CELL. NO FIXED TIME ASSURED |
PROVIDES
STANDBY FOR HIGH-END AND PROFESSIONAL SEGEMENT |
HAS AN AUTOMATIC ESCALATION
PROCESS. IF TAT EXCEEDS 7 DAYS, TAKES SUITABLE ACTION |
AUTHORIZES DISTRIBUTORS
TO OFFER REPLACEMENT |
OFFERS REFUNDS
OR REPLACEMENT WITH EQUIVALENT PARTS. VARIES ON
A CASE TO CASE BASIS |
OFFERS STANDBY |
HAS AN ESCALATION MATRIX FOR
INFORMATION TECHNOLOGY SERVICES REGIONAL OFFICES |
CARRIES OUT ADVANCE
REPLACEMENTS FROM SINGAPORE OFFICE |
| PROVIDES
INTERNATIONAL WARRANTY |
NOT
APPLICABLE |
YES |
YES, BUT
ONLY IF THE PRODUCT IS MARKETED / SUPPORTED IN THAT COUNTRY |
NO.
UNDERTAKES REPAIRS FREE BUT CHARGES FOR SPARES |
NO.
PROVIDES SERVICE ON CHARGE BASIS |
NOT APPLICABLE |
YES |
NO |
YES, BUT ONLY IF THE PRODUCT
IS MARKETED / SUPPORTED IN THAT COUNTRY |
NO |
| COVERS
PARALLEL IMPORT |
NOT
APPLICABLE |
NO. ONLY
PROVIDES SERVICE ON CHARGEABLE BASIS |
NO |
NO |
NO |
NOT APPLICABLE |
YES |
NO |
NO |
ONLY IF SOLD THROUGH
AUTHORIZED DISTRIBUTORS |
| PRODUCTS/PARTS
EXCLUDED FROM WARRANTY |
BURNOUTS
EXCLUDED FROM ALL PRODUCTS |
PLASTIC
PARTS |
WARRANTS
ONLY AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP |
OPTIONAL
PARTS
AND ACCESSORIES CARRY A LIMITED WARRANTY OF 90 DAYS FROM DATE OF PURCHASE |
EXCLUDES PARTS NOT SUPPLIED
AS ORIGINAL COMPONENT/ ACCESSORY/ ATTACHMENTS/ CONSUMABLES WITH THE
EQUIPMENT |
BURNOUTS EXCLUDED IF THE
PCB LAYERS NEAR THE COMPONENTS IS BURNED |
NOTHING IS EXCLUDED |
WARRANTS ONLY AGAINST DEFECTS
IN MATERIAL AND WORKMANSHIP |
NONE. BUT HAS A NUMBER OF
CONDITIONS ON WARRANTY RELATED TO PROBLEMS ARISING OUT OF DIFFERENT
CIRCUMSTANCES |
MAINTAINS A CHECK LIST OF
EXCLUSIONS ON THE WEB SITE MENTIONED |