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MUMBAI
APRIL 19, 2007
Trend Micro, a leader in network antivirus and Internet content security
software and services, has signed an agreement with IT services major Accel
Frontline to offer technical helpdesk services for Trend Micro's Worry-Free
range of products targeted at small and medium businesses (SMBs) in India.
The helpdesk service will provide phone, email and onsite support during
business hours to all licensed small business customers and resellers. The
helpdesk will be supported by a toll free number 1800-425-009. Apart from
handling queries on product installation, configuration and functionality, the
helpdesk will provide product related technical help and also take reports of
any new threats that the customer may face.
Elaborating on this new initiative to provide an enhanced experience to SMB
customers and resellers, Niraj Kaushik, Country Manager, Trend Micro India &
SAARC, said, "The challenges of the SMB customer and resellers are unique
and this helpdesk services is a manifestation of Trend Micro's understanding of
those challenges. The aim is to literally make our product completely Worry-Free
for our partners and customers and hence the launch of dedicated helpdesk. Accel
is an experienced partner and has been chosen for its technical excellence and
proven ability to deliver high quality results."
"Trend Micro is known for its stringent quality norms and Accel is
delighted to partner with them. We see a huge potential for antivirus and threat
management solutions in India especially in the SMB segments, and this
partnership is a clear step forward in the expansion of our services offerings.
Accel Frontline will extend its helpdesk support to Trend Micro's Worry-Free
suite of products and services," said N R Panicker, Chairman & CEO,
Accel Frontline Ltd. Page(s) 1
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