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MUMBAI
JANUARY 17, 2007
HCL Technologies Ltd (HCL) and Hewlett-Packard (HP) inaugurated EnsureIT - an
IT management program resulting in assured IT performance for HCL Technologies'
BPO division (HCL BPO). With EnsureIT, HCL BPO will be the first BPO in the
country to successfully deploy the ITIL-based management solution - uniquely
positioning it to expand its service offerings to its global customers.
Spread across eight geographically dispersed centers and with a workforce of
more than 11,000 employees, HCL BPO will now leverage EnsureIT as the single
point of contact for end-user management. The newly deployed infrastructure
management services will harness 400 plus server and network infrastructure at
HCL BPO.
Speaking on the occasion, Ranjit Narasimhan, President and CEO of HCL BPO
said, "HCL BPO is constantly looking for ways to optimize end-user
satisfaction. The partnership with HP has made it possible for us to leverage
our infrastructure better so as to maximize utilization, performance and improve
response time."
As part of the partnership agreement, HCL BPO has deployed the entire suite
of HP OpenView products to create service offerings for their customers. It has
demonstrated a stringent commitment to international benchmarks of IT service
management including ITIL and ISO 20000. The business needs being addressed by
the EnsureIT include, proactive monitoring of all infrastructure components,
quick restoration of service in case of downtime, SLA (service level agreement)
driven quality of service, impact on revenue and real-time information alerts to
all stakeholders through multiple channels including email, SMS & mobile.
"HP is pleased to partner with HCL BPO, a flagship customer in the ITES
space," said T Srinivasan, HP India. "EnsureIT- an IT management
program powered by HP, addresses the entire spectrum of infrastructure
management for today's dynamic BPO organization. Beginning with process
orientation, component monitoring, and reduction of response time, this
comprehensive service offering scales all the way up to addressing complex
change management requirements." Page(s) 1
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