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NEW DELHI
SEPTEMBER 28, 2006
Hard disk drives supplier Seagate Technology today announced that it has
increased the standard for service in the hard disc market.
The firm has decided to authorize its vast network of Seagate Premier
Partners (SPPs) to accept warranty hard drives for exchange from consumers. This
means that the support network becomes as effective and widespread as the
distribution network.
Seagate said in a statement that it is also announcing an enhancement of its
service and support coverage by converting its existing 43 walk-in SeaCare
Centers into support hubs for the geographical area that they cater to.
Together, both initiatives are designed to substantially reduce the
turn-around time for users needing to check or replace Seagate HDDs (Hard Disc
Drives). Seagate Premier Partners (SPPs) will now be able to accept warranty
HDDs from their customers, giving them the option of multiple drop-off and
pick-up points.
Accel ICIM, Seagate's service provider in India, is providing the
pick-up-and-drop-off service from all qualified Seagate Premier Partners.
“This initiative by Seagate is unmatched in the country and literally
brings service to the doorstep,” said Rajesh Khurana, Seagate country manager
for India & SAARC. “The addition of the pick-up-and-drop-off facility to
our SeaCare centers reinforces our commitment to channel partners, who will
benefit from the enhanced relationship with their customers. As always, Seagate
will continue to introduce innovative programs to enable its partners to offer
not just the best products and technology to consumers, but to provide the best
end-to-end customer experience as well.”
Seagate customer support initiatives include its 43-city SeaCare program
manned by trained staff, a SMS (Short Message Service) Customer Care offering,
which guides users to the nearest service centers or gives the status of
warranty, as well as mobile service vans catering to the trade hubs in New Delhi
and Mumbai. Seagate is also the first hard drive company to provide a national
toll-free Call Center which functions as a direct link to Seagate for any
business or technical query related to the company's products and services.
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