With returns on services business plummeting sharply, NACIT and its member associations need to play a greater and active role to train SIs and service partners to have a better control over their business to make it profitable.
Considering that the color laser printing market will boom by 2005, partners should eradicate existing myths about this technology, in the corporate customer’s mindset.
Changing market trends show IT retailing emerging in a big way. End-users now want good after-sales service, putting dealers under pressure. Partners need to look for innovative methods to satisfy end-user needs, while keeping their margins in mind.
