Recently, The DQ Week had reported that partners in Kerala were unhappy with the service support offered by Asus. Soon after that, several Mumbai partners also reiterated that they were facing the same problems in the West as well. What is surprising is that some of these complaints are coming from Asus' royal partners or ARPs.

Arvind Jain, Director, NC Infotech, one of the four ARPs in Mumbai said, “Post-sales service from Asus is a real problem, but what is more irksome is that when we approach the company regarding the same, nobody from Asus is willing to reply.”

The DQ Week also had the same problem when it tried to get a statement about this issue from the company's corporate communications and also Andrew Tsui, MD, Asus India.

Partners allege that it takes a minimum of two months to get a product replaced from Asus or get it repaired. Sometimes the company's representatives claim that the warranty is void because the seal is broken.

“We have to personally bear all the losses that we incur in the whole process, and have to give a replacement to the customer for no fault of ours,” said Jain. This is precisely the reason why he has started selling other brands like Gigabyte.

Read the complete article at http://www.dqchannels.com/content/reselleralert/107112607.asp

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