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Memory module manufacturer Kingston Technology Corporation has announced a
comprehensive product warranty and support policy for its market-leading DRAM,
flash and personal media players products in India. Accel Frontline, a
Chennai-based warranty services outsourcer with over 36 offices in 34 cities and
100 service locations in India, has been appointed to manage the Kingston
support and service program on an end-to-end basis.
According to the company statement, the Kingston support program is designed
to offer free, simple, hassle-free, limited steps and 'Over-the-counter'
service for 'Genuine' Kingston products. As per the program, a toll-free
number service (1-800-425-4515) and service hotline (044-420-15215) would be
available for customers to gather information regarding nearest Kingston sales
outlets, authorized service centers, product warranty and other technical
issues. Effective from October 1, the toll-free service will be attended from
Monday to Saturday between 9:30 am to 6:00 pm. During other times, a recorded
message would greet the customer and inform about the service center operating
time.
There will also be a walk-in support at selected 'Metro Service Centers'
for first hand information and support on all Kingston products. Technical Email
Support (techsuppport_india@kingston.com) could be accessed 24/7 for high-end
technical queries.
The company is aggressively establishing regional warehouses across key
market zones to ensure quick dispatch and delivery of spare parts to its service
hub. As a result, Kingston is fully geared up to provide over the counter
service in all the metros and about two-three working days support in the in few
remote locations. Overall, the Kingston support program is designed to provide
efficient product warranty and support service to its wide customer base in
India.
Rajesh Panicker, Country Manager, Kingston Technology, India said, “Kingston
has already started shipping India specific packaging. At the moment, our
priority is to provide an efficient product warranty and support service to our
customers. We plan to expand our support infrastructure in a phased manner,
looking at our sales pattern, customer base and proximity to city clusters.”
NR Panicker, Chairman and MD, Accel Frontline, said, “We are very happy to
support Kingston's initiative to build high quality of product service.
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