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Hard disk drives supplier Seagate Technology announced that it has increased
the standard for service in the hard disc market.
The firm has decided to authorize its vast network of Seagate Premier
Partners (SPPs) to accept warranty hard drives for exchange from consumers. This
means that the support network becomes as effective and widespread as the
distribution network.
Seagate said in a statement that it is also announcing an enhancement of its
service and support coverage by converting its existing 43 walk-in SeaCare
Centers into support hubs for the areas that they cater to.
Together, both initiatives are designed to substantially reduce the
turn-around time for users needing to check or replace Seagate HDDs (hard disc
drives). Seagate Premier Partners (SPPs) will now be able to accept warranty
HDDs from their customers, giving them the option of multiple drop-off and
pick-up points.
Accel ICIM, Seagate's service provider in India, is providing the pick-up
and drop-off service from all qualified Seagate Premier Partners.
“This initiative by Seagate is unmatched in the country and literally brings
services to the doorstep,” said Rajesh Khurana, Country Manager, Seagate
(India & SAARC). “The addition of the pick-up and drop-off facility to our
SeaCare centers reinforces our commitment to channel partners, who will benefit
from the enhanced relationship with their customers. As always, Seagate will
continue to introduce innovative programs to enable its partners to offer not
just the best products and technology to consumers, but to provide the best
end-to-end customer experience as well.”
DQC NEWS BUREAU Page(s) 1
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