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Western Digital launched its 'WD Express' warranty
replacement program, whereby it collects in-warranty hard drives and delivers
replacements directly to Indian customers, including distributors, resellers and
end-users. The service will be available to all WD distribution customers in
India through RT Outsourcing, its service partner. The replacement operation
will combine an online product-return system (Return Material Authorization
number generation) and national toll-free customer help line with a door-to-door
courier arrangement for drive replacement.
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SHARAD SRIVASTAVA:
All WD hard drives purchased in India will carry a standard five-year
limited warranty |
This service is available on all drives sold through WD's
India distribution channel. As per the program, in the event of a drive failure,
customers can register the drive's serial number and generate RMA numbers on
the company's website at www.westerndigital/support. After the pick-up address
is confirmed with the customer through WD's toll-free help-line
(1800-11-93-93), customers can expect a courier service to pick up in-warranty
failed drives from their doorsteps within one working day. A replacement drive
is then couriered to the customer within a span of three working days of the
failed drive reaching the central warehouse.
In addition to this new service announcement, all WD enterprise, desktop and
notebook hard drives purchased from authorized WD distributors in India will
carry a standard five-year limited warranty. As a result, customers in India who
have purchased WD drives after April 1, 2006, will no longer need to upgrade
their warranties via the online warranty extension system.
DQC NEWS BUREAU
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