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US-based Unisys Corporation is making a re-entry into India following its
tie-up with Allied Digital Services (ADS). Unisys India offers its global
clients end-to-end IT services, including business process outsourcing (BPO),
information technology outsourcing (ITO) and technical help desk support, as
well as software development and maintenance.
Unisys is a global service provider for companies like British Telecom and
Dell. In India it will now provide service to its clients through ADS. "We
were working with Unisys for over a year so that we could gear up our own
infrastructure to offer the kind of support they had assured their clients. Now
that we have imbibed all their processes internally, we will act as its service
provider in India," said Nitin Shah, MD, ADS.
The Mumbai-based solution provider will develop the market for Unisys,
especially in the enterprise segment. It has already bid for a project where it
will deploy SAP user licenses on 20,000 servers. ADS expects the Unisys-based
business (most of which will be enabling service to and on behalf of Dell in
India) to chip in 30% to its overall service revenue in 2005-06.
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NITIN SHAH
Working with Unisys for over a year to gear up own infrastructure for offering support to clients like Dell's customers |
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"We want to get into the service delivery value chain, which leverage on
network operated center (NOC) based support. This is cost-effective for most
overseas clients, and we have the necessary skillsets to offer this service to
them," noted Nitin.
Unisys gamut of services includes systems integration, consultancy,
infrastructure management, outsourcing and providing high-end server technology
for key verticals like financial services, public sector, communications,
transportation, commercial and media institutions. In most cases, its business
in India will be an extension of its global agreements with clients in these
verticals.
It was earlier present in India with its partnership with Tata Infotech and
the latter was called Tata Unisys till 1997, when Unisys divested its
shareholding to the Tata Group. Unisys long absence in the country does give
rise to several questions now, when the company is making a concentrated effort
to enter the marketplace again. ADS is shouldering the responsibility of
assuring clients that the reason Unisys took its time to re-enter the business
was to ensure that it had the service delivery system in place first.
Said Bimal Raj, CEO, ADS, "Unisys wanted to get its act right, so it
made sure that its service partner had people trained on its technologies and
processes extensively, before going to market with its offerings. This is
because the company lays heavy onus on service level agreements."
Though ADS is present in Yemen and Sri Lanka, it does not have any plans to
extend its partnership with Unisys in these geographies. "We want to take
it one region at a time," explained Bimal.
VINITA BHATIA
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