|
UK-based IT Service Management Forum (ITSMF) would shortly be putting in place its India chapter. This non-profit
organization has already initiated work along with HP to spearhead activities for creating awareness about ITSM
standards.
IT service management is a relatively new concept in India wherein organizations, be it vendors, SIs/solution providers or
end-customers, adopt best industry practices as far as service deliveries are concerned, as laid out in the IT Infrastructure Library (ITIL). The
decision to have a local chapter should come as encouraging news for many SIs, some of whom are already in the process of adopting ITSM practices as
well as going for BS15000 standards.
Talking on the need to have a local chapter, Aidan Lawes, CEO, ITSMF says, "India today has become a big supplier of
services. Hence it is critical for the organizations here to standardize on the way they deliver these
services." According to him, one of the biggest drivers behind IT services management is the large volume of offshoring to India.
>From a SI/solution provider's perspective as well, ITSM is increasingly becoming a must-have, much similar to the way ISO
certifications had been in recent past. "And when we talk of ITSM, we are referring to an end-to-end
adoption of standards, including the integrators and service providers," adds Aidan. He further adds that by embracing such standards, the SIs would
be able to grow up the value chain in a more rapid manner.
ITSMF has over 3,000 organizations as its members worldwide and the forum would be looking at creating a strong footprint
in India as well. The forum would also help members get certified on standards like BS15000.
GOLDIE
CI NEWS BUREAU
BANGALORE Page(s) 1
| 
