ystems Integrators (SIs) today have a much larger role to play in terms of what they should offer to their customers. They are not the PC assemblers or network integrators of yesterday. Most SIs have evolved over a period of time into what we call Solutions Providers (SPs). They can do much more than what they used to do a couple of years ago. Be it PCs, networking, storage solutions, security solutions or just about any application, solutions providers are the answer. Because they are the only ones equipped to bring together different solutions from different vendors in to a single basket.

These partners take pride in calling themselves as complete solutions providers. This is why Channels India did a nationwide survey, mostly among solutions providers and national distributors, to find out whether they themselves have adopted the basic technology for their day-to-day operations.

The survey focuses on two main aspects: The use of Internet technology and software applications for daily operations.

'Charity begins at home' goes the idiom, which goes especially well while talking about the poor and the needy. But here we are not talking about poverty. We are talking about the channel community, whose services are needed by big and small enterprises. Channels India did a survey to try and find out how many leading solutions providers have their own basic infrastructure like Internet connectivity, accounting packages, CRM or ERP applications in place, while they implement the same for their customers.

Finally... 
Solution providers truly seem to have, over the years, brought about a change in the way they approach customers to keep themselves abreast in the cut-throat competitive world. Says the survey results.

NELSON JOHNY  with inputs from DQCI team

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