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Home > DQCI Anniversary 7th Issue
 

 MAIT appoints Ravi Aggarwal as President
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Godrej Case Study

Ms Calling: Making A Difference
 
A charismatic personality clubbed with an energetic attitude has always kept Dhawan on the top. Even when the going is tough, she tackles problems with a smile.
 

 
Friday, June 16, 2006

 

The first lady of Microsoft India has gone through the complete learning curve in her professional career. She has worked with some of the biggest companies in the IT industry at enviable positions. And even when the going is tough, this indomitable woman gets going, all with a smile on her face.

Dhawan is a Delhiite through and through. Not only was she born and raised here, she even completed her studies in this city and embarked on her career here. After graduating from St Stephens College, Delhi University with a degree in economics, she followed this up with a post-graduation in business management from Faculty of Management Studies, New Delhi.

Immediately after her education, she got an offer to work with a foreign bank. But by then, Dhawan had made up her mind to enter the IT field, which was then in its nascent stage. She started her career in 1982 with HCL. In 1988, when the company decided to start its operations in the US she got an opportunity to establish the overseas operations and work there. She moved to US along with her husband and worked there for about two years.

However, after a while, she decided to return to India as she felt that she was most comfortable here. Besides she discussed with her husband and they both agreed that there were far better opportunities to grow and prosper in the homeland.

"No doubt, we had a very nice time in the US. But still we missed India a lot. So we decided to come back in 1990. I may have done even better professionally had I stayed back in the US, but I don't have any regrets on this," she states.

Neelam Dhawan, MD, Microsoft India
Education
Bachelor in economics from
St Stephens College and MBA from Faculty of Management Studies, New Delhi

First job
HCL in 1982

Best-known qualities
An open attitude, optimism, aggression in reaching her goals and passion for everything she does

Immediate goal
Propel IT penetration in India

Fond of
Listening to old melodies, solving crosswords and puzzles, reading magazines and novels

Favorite adage
Dream high and achieve higher

Plans for Microsoft
Working with Microsoft, Dhawan firmly believes that there is still a lot more to innovate and discover. "We have not reached a stage where there is little room for innovation or discovery. We have a lot more to do and much more to innovate. This is where the real excitement comes from," she added.

Today, Dhawan is based in Gurgaon. As MD at Microsoft Corporation India, she leads a team of over 450 individuals across various segments and product divisions within the company. Before joining Microsoft, Dhawan worked as the VP, Customer Solutions Group, HP India heading sales for the enterprise, public sector and SMB across various product groups and services.

Moving forward, Dhawan believes that she would be at the helm when it comes to pushing Microsoft to the next level. "It is very sad to hear that IT penetration within India is really low. It is lower than small countries like Sri Lanka for instance. However, it also gives us an opportunity to look at the huge potential that lies ahead. I will continue to work towards addressing this potential for Microsoft in the near future," she explained.

Failings she wants to work on
Though Dhawan is admired by her peers for her aggressive stance when it comes to making business deals, she personally would like to improve on a few of her own qualities. She feels that she takes decisions way too quickly. While so far, this has stood her in good stead, she wants to be more cautious rather than take snap decisions.

Dhawan also says that she is very forgiving, which can ricochet on her at times. At the same time, she balances these qualities with her time management skills and ability to balance home and work on an even keel.

Dhawan hardly finds time away from work. But when she has some time to herself, she likes to listen to old classics and the WorldSpace radio. She also tries to sharpen her analytical skills by solving crosswords and puzzles. At her post it is pertinent that she be well read, which is why she has subscribes to several magazines. But for lighter reading, she prefers fiction. The last book she liked a lot was 'The Da Vinci Code' by Dan Brown.

The one thing that Dhawan misses most is driving. She has not driven a vehicle for the past 18 years, after a bad car accident.

ZIA ASKARI

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