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BRANDS: Cisco Systems, Checkpoint, Micromuse, Nokia, EMC, Genesys, Concord, Avaya, Sun, HP, Microsoft, Lucent, Nortel
EMPLOYEES: 432
BRANCHES: 9
ADDRESS: Trade Center, 2nd Floor,
Kamala Mills Compound, Lower Parel,
Mumbai 400013
TEL: 022-24981212
SILVER CLUB RANK (2003-04): 4 |
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| STRENGTHS |
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Started concentrating on manufacturing and EOU verticals |
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Opened a Global Services Centre in Bangalore to provide high-end support to customers |
| CHALLLENGES |
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Has to further strengthen its solutions portfolio |
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Missed out on the burgeoning SMB customer vertical |
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Datacraft India's turnover for 2004-05 grew by 33.2% to Rs 466 crore, while
it was Rs 350 crore the previous year. The services business now contributes
31.63% as against the 27% in 2003-04. Thus, it is well on its way to achieve its
vision of a 50-50 products-services ratio target.
Datacraft announced a partnership ITpreneurs to offer e-learning and
classroom training solutions in India and the sub-continent. With this
partnership, it becomes the first IT company in India to offer advanced IT
Service Management courses in India.
The solution provider also entered a systems integration partnership for the
Asia South region. This regional partnership will create new systems solutions,
incorporating technology and products from both companies in areas such as data
centre, storage & data management, enterprise web services, identity
management, and desktop mobility.
Datacraft launched its Global Services Center (GSC) in Bangalore last fiscal
to provide high-end support to its local, regional and global uptime and insite
customers. Its managed services operations in Hong Kong, India, Japan, New
Zealand and Singapore have been consolidated into this GSC, which handles
operations such as call management, remote helpdesk and insite operations.
Datacraft successfully completed the set up of the nationwide network for SBI
spanning nearly 4,500 branches across 400 cities when it completed Phase II of
the project networking 2,929 branches of SBI and its seven associate banks
across the region.
In 2004-05 Datacraft introduced applications such as e-mail archival,
workforce optimization, security information management, XML, digital video
security surveillance, etc. It also launched an enhanced brand in October 2004
that included an independent multi-country brand audit conducted by TNS, a
leading market information groups.
During the last fiscal, Datacraft bagged several MNC accounts like Jabil
Circuit, Wataniya Telecom and ACNielsen. For Jabil, which is an electronic
services provider, Datacraft provided the entire network infrastructure for its
new manufacturing facility located at Pune. The project involved the
implementation of an advanced converged IP network capable of supporting the
manufacturer's core business applications as well as providing next generation
functionality including IP telephony, robust security and seamless integration
for wireless solutions.
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