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SERVICES: Systems and network integration, third party maintenance, software design and development, maintenance, turnkey project management, FMS and customization
BRANCHES: 10
ADDRESS: PTI Building, 5th Floor, 4, Sansad Marg, New Delhi 110001
TEL: 011-23726151 |
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| STRENGTHS |
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Takeover by Tata Group consolidated its image as a corporate solution provider |
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Management introspection and customer re-focus increased domestic revenues by 25% |
| WEAKNESS |
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Focused largely on government and BFSI, missing opportunities in other verticals |
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Competes with own principals due to duality of vendor relationship |
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CMC's system integration revenue grew by 30% in 2003-04, up from Rs 461
crore the previous fiscal. This performance was primarily due to its strong hold
in the government and the public enterprises, due to its erstwhile public sector
unit identity. Over 50% of its domestic revenues came from these two verticals.
However, the company was predominantly focusing on the two verticals, and
lost sight of integration opportunities in other sectors.
CMC has three different small business units (SBU) for its solution business-
integration, customer services and ITES. The revenue of CMC's core integration
SBU from domestic operations declined by 11.5% to Rs 85.24 crore, though it
continued to be dominant player in the general insurance sector. This SBU got
its first order for implementation of its insurance solution in private sector,
last fiscal.
It also leveraged its finger printing solution for first civilian application
at a large depository company besides winning an order from the State Police
Departments to implement intelligence system police administration, general
administration and public interface system.
During the year, the company has changed the name of its Indonet SBU to ITES.
The revenue of ITES SBU from domestic operations increased by 7.4% to Rs 32.34
crore. It successfully completed the largest ever project of its kind the
digitization of India Census 2001, six months ahead of schedule.
The customer services SBU's revenue from domestic operations increased by
41.7% to Rs 476.32 crore during the year.
During the year under review, the customer service SBU implemented large
infrastructure projects for four of the biggest banks in India besides managing
the front-end and back-end IT operations of the Afro Asian Games conducted at
Hyderabad. It also bagged an order from a state government to computerize excise
and taxation department of the state.
One of the threats faced by the company was the duality of relationship with
its major suppliers. In specific instances, the company partners with the
suppliers to offer competitive products at optimal prices to its customers and
there are many instances where the company ends up competing with them. The
company has in an effort to address the situation entered into alliances with
major suppliers to lend some predictability to its operations.
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